1. Who We Are

Build360.Team is a London-based design and build company specialising in:

• Loft conversions
• House extensions
• Full property renovations
• Structural alterations
• Design and planning services
• Construction project management

For the purposes of UK data protection law, Build360.Team is the Data Controller responsible for the personal information we collect.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

When you complete a contact form, request a quotation or speak with us, we may collect:

• Full name
• Email address
• Telephone number
• Property address
• Postal address (where applicable)
• Details of your proposed project
• Budget information (if voluntarily provided)
• Preferred contact method
• Any other information you choose to provide

Project Information

To prepare quotations and carry out building work, we may collect:

• Property photographs
• Videos of your property
• Architectural drawings
• Structural engineering drawings
• Planning application documents
• Building Regulations documents
• Survey reports
• Measurements
• Project specifications
• Construction schedules
• Site notes
• Correspondence relating to your project

These documents are used solely for the purpose of designing, quoting, managing and delivering your project.

Technical Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Operating system
• Device type
• Pages viewed
• Time spent on our website
• Referral source (such as Google or social media)
• Date and time of your visit

This information helps us improve the performance and security of our website.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour
• Measure website performance
• Remember user preferences
• Enhance your browsing experience

You can manage or disable cookies at any time through your browser settings.

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange consultations
• Prepare quotations
• Conduct site visits
• Design and manage your project
• Deliver our construction services
• Communicate throughout your project
• Improve our website and services
• Provide customer support
• Send service-related updates
• Send marketing communications where you have chosen to receive them
• Meet our legal and regulatory obligations

We only collect information that is relevant and necessary for these purposes.

4. Legal Basis for Processing

Under UK GDPR, we process personal information under one or more of the following legal bases:

• Your consent
• The performance of a contract
• Steps requested prior to entering into a contract
• Compliance with legal obligations
• Our legitimate business interests, provided these do not override your rights and freedoms

5. How We Protect Your Information

We take the security of your personal information seriously.

We use appropriate technical and organisational measures to protect your information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Accidental disclosure

Our security measures include secure hosting, SSL encryption, password-protected systems, restricted staff access and regular software updates.

While we take every reasonable precaution, no internet transmission or electronic storage method can ever be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain your information only for as long as necessary to:

• Deliver our services
• Meet contractual obligations
• Comply with legal and tax requirements
• Resolve disputes
• Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

7. Sharing Your Information

We never sell your personal information.

Where necessary, we may share your information with trusted third parties involved in delivering your project, including:

• Architects
• Structural engineers
• Building Control inspectors
• Local authorities
• Planning consultants
• Surveyors
• Approved subcontractors
• Professional advisers
• IT service providers
• Website hosting providers
• Payment service providers (where applicable)

These organisations are only given the information necessary to perform their services and are required to protect your information appropriately.

8. Marketing Communications

If you choose to receive marketing communications, we may occasionally send information about:

• Loft conversions
• House extensions
• Renovation services
• Company updates
• Industry insights
• Special offers
• Home improvement advice

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Request restriction of processing
• Object to certain types of processing
• Request a copy of your data in a portable format
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any website you visit.

11. Children's Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. International Data Transfers

Where any of our service providers process data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on this page together with the effective date shown at the top of this document.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

15. Complaints

If you believe your personal information has not been handled correctly, we would appreciate the opportunity to address your concerns first.

You also have the right to lodge a complaint with the UK supervisory authority: